Quidsin Superstore Help Centre

Frequently asked questions

Everything you need to know about ordering, delivery, returns, interest-free finance and Quidsin vouchers.

Free 5–7 Day Delivery Home delivery
0% Interest Finance On orders over £500
Hassle-Free Returns Clear support when needed
Help with

Orders & products

Do I need an account to place an order?

No. You can browse and place an order without signing in. If you already have an account, signing in can make checkout quicker and gives you access to relevant account features.

Can I change my delivery address after placing an order?

Please check your delivery details carefully before completing your order. For fraud-prevention reasons, we cannot change the delivery address once an order has been placed.

Will my product look exactly like the photographs?

We aim to show products as accurately as possible. Product images are for illustration and minor differences in colour, design or appearance can occur. Please also check the product description, specifications and measurements before ordering.

Will my item need assembly?

This depends on the product. Many furniture, garden, fitness and outdoor products are supplied flat-packed or require some assembly. Where assembly is required, this is normally stated in the product description, so please check the individual product page before ordering.

Do you offer wholesale or bulk orders?

Wholesale enquiries are available on selected products. Contact the Quidsin Superstore team with the product and quantity you need and we will let you know what options are available.

Help with

Delivery

Is delivery free?

Yes. Quidsin Superstore offers free home delivery on standard product orders.

How long will my order take to arrive?

Orders typically take 5–7 days to be delivered. Delivery can occasionally take longer because of courier delays, public holidays, severe weather or incomplete delivery information.

Do you deliver to Jersey and Guernsey?

Yes. Quidsin Superstore serves customers in both Jersey and Guernsey. Use the island selector on the site so you are shopping the correct storefront for your delivery location.

How will I know when my order is being delivered?

We use the contact details supplied with your order to keep you updated. Customers receive an email confirming their purchase and scheduled delivery information.

What information should I provide for delivery?

Please provide a complete and accurate delivery address, contact details and any useful delivery instructions at checkout. Incorrect or incomplete information can cause delays.

What happens if my delivery is delayed?

Although we aim to deliver within 5–7 days, delays can occasionally happen for reasons outside our control. If your order has not arrived when expected, contact the Quidsin Superstore team and we will help check its status.

Help with

Returns & problems

Can I return an item if I change my mind?

Yes. Eligible products can be returned within 14 days, provided they meet the conditions in our Refund Policy. Please keep your proof of purchase and return the item in the required condition and packaging.

Where do I return a Superstore product?

For online or telephone product orders, the current returns location is DMS Jersey, 29–33 Devonshire Place, St Helier, Jersey, JE2 3RD. For large or high-value items, please contact us before returning the product so we can make sure somebody is available to receive it.

My order arrived damaged, incomplete or incorrect. What should I do?

Please inspect your order when it arrives. If anything is damaged, missing or incorrect, contact us in writing as soon as possible with your order details and information about the problem. Our Terms ask customers to report delivery discrepancies, shortages or damage within three working days.

What if my product develops a fault?

If a product is found to be faulty within three days of delivery, please contact us straight away. For faults discovered later, contact the Quidsin Superstore team and we will guide you through the appropriate next steps depending on the issue.

Are any products excluded from change-of-mind returns?

Yes. Some products cannot normally be returned unless faulty, including certain custom-made or bespoke products, hygiene-sensitive products, and items that do not meet the return-condition requirements. Please check the Refund Policy for the full conditions.

How will I receive my refund?

Where a refund is approved, it will normally be returned using the original payment method. Please keep your proof of purchase as this may be required when arranging a return or refund.

Help with

0% interest finance

Do you offer interest-free finance?

Yes. Quidsin Superstore offers 0% interest finance over 12 months through Cherry Godfrey on qualifying orders of £500 or more.

What is the minimum spend for 0% interest finance?

Your basket must total at least £500 to use the 0% Interest Finance option.

How does the 0% finance application work?

Add the products you want to your basket and select the 0% Interest Finance option at checkout. Quidsin will then email you the Cherry Godfrey application. Cherry Godfrey is the licensed credit provider and handles the application and approval process. Once approved, we can progress your order.

Is Quidsin providing the credit?

No. The finance is provided and administered by Cherry Godfrey. Quidsin Superstore provides the purchasing option, while Cherry Godfrey handles the finance application and approval process.

When will my finance order be processed?

We can progress your order once your finance application has been approved by Cherry Godfrey.

Help with

Vouchers & Daily Deals

How do Quidsin vouchers work?

When you purchase a Quidsin deal or voucher, you receive a unique voucher code. Follow the redemption instructions shown in the individual offer's Fine Print to book or redeem your purchase with the participating business. Booking requirements, availability and other conditions can vary between offers.

How will I receive my voucher?

Quidsin vouchers and other digital products are delivered electronically to the email address entered at checkout.

I haven't received my voucher. What should I do?

First check that you entered the correct email address and look in your junk or spam folder. You can also check the My Vouchers section of the website. If you still cannot locate it, contact the Quidsin Deals team for help.

How do I redeem my voucher?

Each offer has its own redemption instructions. Some businesses ask you to book by telephone, text, email or through their own booking system and quote your unique voucher code. Always read the Fine Print on the offer before booking.

When does my voucher expire?

Expiry dates vary from deal to deal. The validity period and expiry date are shown on the individual offer. Please book in good time where advance booking is required because bookings can be subject to availability.

Can I buy a Quidsin voucher as a gift?

Many Quidsin offers can be purchased as gifts. Where gifting is available, follow the gift options shown on the deal page and check the individual Fine Print for any purchase or redemption conditions.

Help with

Contact & support

Who should I contact about a Superstore product or order?

For Quidsin Superstore product orders, call 01534 859335 and choose Option 3, or email superstore@quidsin.com.

Who should I contact about a Quidsin Deal or voucher?

For Quidsin Daily Deals and voucher enquiries, call 01534 634001 or email info@quidsin.com.

Where is Quidsin based?

Quidsin.com Ltd is based at 7 Esplanade, 3rd Floor, St Helier, Jersey, JE2 3QA. Product returns use the separate returns location shown in the Returns section above.